Customer satisfaction and trust is THE most important factor in this business. Therefore, we implemented a rigorous selection and quality assurance process:
Suitable candidates are introduced to you by submitting a detailed CV and arranging an interview of the candidate
Once a candidate has been accepted and an engagement has started, we will perform weekly reviews with your point of contact
Should we identify any issues, we will first try to resolve them by assigning an experienced coach to help the individual to meet expectations
If this is not possible within a reasonable time, we will replace the person and will credit you 50% of the accrued fee until this point in time